Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURACA3003 Mapping and Delivery Guide
Build customer relations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURACA3003 - Build customer relations |
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Description | This unit of competency covers the competence to establish customer needs, maintain a customer database and ensure appropriate treatment of customers.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:retail, service and repair. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Ensure maintenance of customer database |
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Element: Establish needs of customer |
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Element: Ensure appropriate treatment of customer |
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